Shipping & Return Policy

Returns Policy – Satisfaction Guarantee

  
Pallet Racking and Industrial Shelving
PRQ only sells products of the highest quality. We are confident that you will be pleased with your purchase
Renowned Brands
We only sell products from renowned brands that have been tested over years of reliable service to our other customers
Hassle Free Return
We ensure that your return is promptly dealt with.
30 Day Satisfaction Guarantee
You are welcome to return any product for a refund or exchange within 30 days of purchase. See below for conditions:
You must contact us within 30 days of the date of purchase to advise your intention to return the product.
  • The product must be returned in the same conditions it was received.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.
  • Products must be shipped or returned to our Brisbane warehouse at the customer’s expense.
If you have any questions about our return policy then please call our sales line or email us at admin@prqld.com
 
Return Policy – Faulty or Incorrect Products
PRQ takes full responsibility for any product that is faulty, does not meet AS 4084-2012, is damaged, or incorrect. See below for conditions:
  • You must contact us within 7 days of the date the product was received.
  • The product must be returned in the same conditions it was received.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.
  • If all above conditions are met then PRQ will replace the products at our own expense.
If you have any questions about our return policy then please call our sales line or email us at admin@prqld.com