Shipping and Returns Policy

Shipping and Returns Policy2018-12-19T14:25:00+00:00

Returns Policy – Satisfaction Guarantee

Pallet Racking and Industrial Shelving

PRQ only sells products of the highest quality. We are confident that you will be pleased with your purchase

Renowned Brands

We only sell products from renowned brands that have been tested over years of reliable service to our other customers

Hassle Free Return

We ensure that your return is promptly dealt with.

30 Day Satisfaction Guarantee

You are welcome to return any product for a refund or exchange within 30 days of purchase. See below for conditions:
You must contact us within 30 days of the date of purchase to advise your intention to return the product.
  • The product must be returned in the same conditions it was received.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.
  • Products must be shipped or returned to our Brisbane warehouse at the customer’s expense.
If you have any questions about our return policy then please call our sales line or email us at admin@prq.com.au

Return Policy – Faulty or Incorrect Products

PRQ takes full responsibility for any product that is faulty, does not meet AS 4084-2012, is damaged, or incorrect. See below for conditions:
  • You must contact us within 7 days of the date the product was received.
  • The product must be returned in the same conditions it was received.
  • Products damaged because of incorrect use, negligence or misuse will not be accepted.
  • All components, accessories and original packaging must be returned.
  • A copy of the original receipt must be included with the return.
  • If all above conditions are met then PRQ will replace the products at our own expense.
If you have any questions about our return policy then please call our sales line or email us at admin@prq.com.au